Organisations have so many things to manage at any given time, and this is particularly true when it comes to cybersecurity. On the one hand, it feels like there’s an ever-growing list of threats to be aware of. On the other, building and maintaining a strong security posture requires time and money – and there are often other business priorities that take precedence in the budget.
The solution may be to bring in a third-party provider that helps build your security infrastructure, but how do you pick the right one?
At Universal, we believe that trust is an integral part of a company’s relationship with their cybersecurity provider. This is why we’ve established a number of practices that are focused on building trust with our customers so that they can rest assured that we are doing everything possible to keep their data and systems safe.
1. We Take Our Time
Each engagement starts with a Quick Scan, where we chat with you to get a better understanding of your existing technologies, gaps, and security goals. This discovery session helps us generate insights and design a customised roadmap where we prioritise steps that boost security while having minimal impact on your users (e.g. adding multi-factor authentication to your admin accounts). This is followed by status meetings where we work with you to make the fundamental decisions on how to go forward.
2. We Don’t Take Over, We Guide
We take our roles as advisors very seriously. We understand that you know your business and your system better than anyone – and our goal is to ensure you have the right information so that you can make the best possible decisions. Instead of forcing you in one direction, we’ll share insightful options and recommendations. This is true across the board: if you want to learn how our developers implemented a certain feature, we’ll facilitate that knowledge transfer so that your teams can do the same in the future.
3. We’re Supported by Best-in-Class Solutions
As a Tier 1 Cloud Solution Provider (CSP), we’re equipped to deploy Microsoft 365 and Azure public cloud services, which are leading in the industry. Our engineers are certified and trained to deliver these solutions seamlessly.
4. We’re True Partners
In the security space, there are many providers that will sell a license for a product and leave their customers to fend for themselves. That’s not how we do things here. We’ll be with you every step of the way, from product analysis, to testing, to deployment and updates.
5. We Extend Our Best Practices to Our Customers
One of the primary processes at Universal is to review and evaluate our own services. We’re constantly looking at dashboards and checking our systems to ensure they are up to date and haven’t been compromised. As we’ve built relationships with our customers, we’ve deployed the same practices in managing their systems.
6. We’re Comfortable Challenging Our Customers
Getting security right means changing the way things are done – and sometimes that change meets resistance. Over time, we’ve become used to having tough conversations with customers to encourage different ways of doing things, even if they may not make sense at the beginning.
Trust is an intrinsic part of security – there really can’t be one without the other. In a world where you can’t predict where the next hack will come from, you have to be able to trust that your security partner is doing the best they can to keep your systems secure. That’s our goal at Universal, and we’re excited to continue to build trusting relationships with our customers.
Want to learn more about how we partner with our customers? Get in touch.
