Microsoft Copilot
On February 7, 2023, Microsoft unveiled its latest innovation, Microsoft Copilot. Designed as a successor to the retired Cortana, Copilot marks a significant advancement in AI chatbots, powered by Microsoft’s proprietary Prometheus model which is based on OpenAI’s GPT-4 architecture. From composing poetry to generating songs, Copilot’s versatility showcases its foundation in both supervised and reinforcement learning techniques, making it a robust conversational partner.
The Evolution of Microsoft Copilot
Initially launched as Bing Chat, Microsoft has strategically integrated this technology into Bing and Microsoft Edge, evolving the brand into what is now universally known as Microsoft Copilot. This integration offers seamless access for Microsoft 365 business subscribers, ensuring a secure and private exchange of information that does not contribute to further AI training.
Global Rollout for Windows
As of April 2024, Microsoft’s strategic rollout of Copilot integration in Windows has not yet reached the European Union. Now Copilot is available in North America and selected regions across Asia and South America.
It’s expected that later this year Copilot in the EU will also be integrated within Windows 11. The good news for the Netherlands is that the Dutch language is already supported in Copilot for MS 365. Read more in our news item: announcing Copilot in Dutch language
Microsoft 365 Copilot: Enhancing Business Operations
Microsoft 365 Copilot transforms how professionals use applications like Outlook and Teams by automating and enhancing everyday tasks.
Copilot in Outlook
- Email Management: Automatically sorts incoming emails into priority levels, and provides summaries of lengthy email threads.
- Scheduling: Helps in finding optimal meeting times by analyzing participants’ availability and preferences.
- Drafting Responses: Suggests context-aware replies to emails, saving time and maintaining consistency in communications.
Copilot in Teams
- Meeting Efficiency: Generates meeting agendas and follow-up tasks automatically from the discussion points listed in the meeting invite.
- Project Coordination: Facilitates project updates by summarizing key communications and tracking action items across conversations.
- Real-Time Assistance: Offers real-time answers and documents retrieval during meetings, enhancing decision-making with immediate information access.
The Power Platform Copilot
Dynamics 365 Copilot
GitHub Copilot
Copilot for Sales and Service
- Creating briefs for sales pitches preparation directly in Word.
- Summarizing emails in Outlook to highlight relevant buying signals
- Crafting emails in Outlook that incorporate pertinent details about products, accounts, relationships, and opportunities, drawn from their CRM system and Microsoft Graph.
- Adding leads and updating CRM records without leaving Outlook.
- Accessing notes for meeting preparation and real-time sales insights during calls via Teams.
- Reviewing summaries of sales meetings in Teams, which include analysis of conversations, identification of key sales terms and KPIs, and recommendations for next steps.
- Establishing deal rooms in Teams that are integrated with CRM data for collaborative engagement.
Copilot for Security: Revolutionizing Organizational Security
Licenses and costs
As CSP-partner Universal can provide your organization with the required licenses to use one or more Copilots. As a trusted advisor currently managing hundreds of tenants we help you optimize usage of your existing per user licenses or Azure Compute resources needed to get started. Read more about chosing the right AI solution for your organization
