Do More with Less

Every organization struggles with the same issue; how to recruit and retain your team now that the shortage in staff seems to be at its peak. Therefore, it is essential to have your team perform the tasks that require human skills only and prevent from letting them perform the simple repetitive – often not very interesting tasks. Use artificial intelligence and power automation to help differentiate the easy tasks from the intelligent (human) ones. There are numerous examples of how AI and automated processes can assist your organization. Our communication software is a result of this vision and is based on the essence of customer interaction; real human contact when needed and highly responsive automated and efficient interaction by using intelligent tools. For example, uWebChat uses cognitive services for real-time translation (so you no longer need to recruit native agents) and uCallManager is based on skill – and presence-based agent hunting and integrates with your business apps; displaying all the required information from the caller for your team to directly and efficiently handle the call. This way you can do more with less people.