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14 May
Blog

Refocusing Universal.Cloud

Websites are important for any business. And when you’re in the cloud solutions business, having a strong online presence is an absolute. To meet these challenges we’ve shaken things up here at Universal. Here’s how.

2 Mar
Blog

Refocusing Our Efforts

An increase in digitisation, a pandemic, and our clients’ growing needs continue to completely change the way we all work, have seen many businesses move

10 Feb
AZURE, Blog

Taking The ‘Mickey’? The Hidden Costs Of Cloud Computing

Cloud computing is a lot like planning a trip to Disney World. Umm… how exactly? Well, the moment you think you have everything decided

29 Jan
Blog, IAAS

Moving From On-Prem To The Cloud? It’s Time To ‘Lift and Shift’

COVID-19 has shaped the way we work, and with the growth of the global remote revolution, more and more businesses require a service

9 Dec
Blog, Security

How AI Can Stop Security Threats

A recent WSJ article highlighted concerns that employees working from home are providing a far greater opportunity for hackers to attack the businesses they work for.

A Touch Of Power

Our slogan - A Touch of Power" - is exactly what we want our customers to feel. We want them to grow personally and professionally; and to keep learning and developing. We don't want their experiences with technology to dampen this.

App Overload! Managing Comms, Channels, and Customers

There can be no doubt that businesses have faced some massive challenges over the past few months. For many eCommerce and service-based companies, there’s an

Data-Driven Customer Journeys

Keeping customers happy doesn’t just mean dealing with their calls and queries. Customers expect businesses to make the process as pain-free as possible. They expect

Is Your Business Keeping Pace With The Chatbot Boom?

Artificial Intelligence, flying cars, the Jetsons – we’ve heard it all before, but could Johnny Five really be alive this time? Well, our chatbot most certainly is.

AI Chatbot Vs. Human Interaction: Who Wins?

The way we interact with each other seems to be changing every couple of years – which doesn’t exactly make things easy for customer service

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